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Product ConditionsAuthenticity
Return PolicySell & Consign

Product Conditions

All our items are carefully inspected and categorized by condition: Excellent, Very Good, Good, or Needs Love. We clearly communicate any visible signs of wear so you know exactly what to expect before buying.

Excellent

Condition Description:
The item is in near-perfect condition. It has been well-preserved and maintained, showing minimal to no signs of wear.

Details:

  • No noticeable flaws, damage, or repairs.
  • Colors are vibrant, and materials are intact.
  • Functions perfectly (if applicable).

Very good

Condition Description:
The item is in great shape with only minor signs of use or age. It has been gently used and well cared for.

Details:

  • Minor surface scratches or scuffs that are not immediately noticeable.
  • Slight fading or wear on high-contact areas.
  • Fully functional with no significant damage.

Good

Condition Description:
The item shows moderate signs of use and wear. It remains functional and presentable, but there are visible flaws.

Details:

  • Noticeable scratches, scuffs, or marks.
  • Some fading or discoloration.
  • Possible minor repairs, but nothing that affects functionality significantly.

Needs love

Condition Description:
The item is in a worn condition and requires some restoration or repair. It shows significant signs of use and age.

Details:

  • Obvious scratches, scuffs, stains, or damage.
  • Potentially missing parts or non-functional aspects.
  • Needs cleaning, repairs, or restoration to bring back its charm.

Authenticity

Every item sold at NOOS is checked by our in-house experts. We guarantee authenticity through thorough inspection, backed by years of experience in luxury resale.


Commitment to Authenticity

At Never Out Of Style, we do everything possible to source genuine pre-loved treasures. We guarantee and stand behind every product we sell, ensuring you receive only authentic designer items.

Experienced Authenticity Control

With years of experience, we have gathered the necessary expertise to perform thorough authenticity checks. Every item is carefully inspected by our skilled team to ensure it meets our high standards.

Customer Support

We are here to assist you. If you have any questions or concerns about an item, please don't hesitate to reach out. Our team is always ready to provide the information and support you need.

In-Person Verification

Visit our shop in Ghent or stop by our stand at the Brussels Sablon Market during weekends to see and verify the items in person before purchasing. We welcome you to experience our collection firsthand.

Return Policy

We generally do not accept returns for purchases made in our shop, but you can read more on specific exceptions below.

General Policy

No Returns.

We do not accept returns for purchases made in our shop.

We aim to provide detailed information and pictures about our preloved fashion items to ensure you are fully informed before making a purchase.

Exceptions for Online Purchases

Store Credit: In the rare event that we grant an exception, we will provide store credit instead of a refund.

Return Window: The item must be returned within 3 days of receipt to be eligible for store credit.

Processing Time: Store credit will be issued within 14 days after we receive the returned item.

Additional Information

Detailed Descriptions: We strive to provide as much detail and information as possible about each item to prevent any misunderstandings.

Pre-purchase Inquiries: If you have specific questions about an item's condition, please contact us before making a purchase to avoid any issues with returns.

Return Costs: All costs associated with returning an item are the responsibility of the buyer.

Return Shipping Instructions

Labeling the Package:

Please ensure that the shipping box is labeled with our address:

Never Out Of Style
Belfortstraat 27
9000 Ghent
Belgium

Return Costs:

All costs associated with returning an item, including shipping fees, are the responsibility of the buyer.

Sell & Consign

We’ve made it simple, secure, and worth your while. Below you’ll find everything you need to know: from how consignment works, to what you’ll earn, how shipping or pickup is arranged, and when you get paid.

How does the consignment process work?

Once you submit your item online or in-store, our team evaluates it for authenticity and condition. We agree on a fair selling price, then handle everything: from styling and photography to marketing and customer service. Once it sells, you receive your payment within 2 weeks.

What percentage do I earn from my sale?

  • Handbags: 70% of the selling price
  • Accessories and clothing: 50%
  • Needs Love items: 60%

These percentages are what you receive, no hidden fees.

What happens if my item doesn’t sell?

We keep your item for a standard 3-month period. If it hasn’t sold by then, we offer it at a 20% discount to help it find a new home. You can also choose to collect your item, but note that an administrative fee of €75 applies for early returns before the 3-month period ends.

When and how do I get paid?

You’ll be paid via bank transfer within 2 weeks after your item is sold.